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Highland on Briley - Manager KPI Scorecard

EOS-style weekly measurables + quarterly bonus model | Generated July 10, 2026

Operating Read

This page is built to be a real owner/manager scorecard: small set of owned metrics, weekly status, and a quarterly bonus model with manual rows clearly separated from live Arba/Yardi/AppWork data.

6%Measured Score

76%Bonus Data Loaded

7Off Track Loaded Metrics

0Watch Metrics

Bonus Logic

Recommended structure: quarterly payout, 100 weighted points at target, line-item accelerator to 110% when a metric beats its goal by the approved stretch level, and no payout on manual financial/reputation rows until those controls are loaded and signed off.

Loaded weighted points

4.4

Loaded metric weight

76%

Measured score

Suggested cap

110%

Manager KPI Map

EOS Weekly Scorecard

Use this in the weekly L10 rhythm. Any red or watch row becomes an issue/task with one owner, not a vague discussion.

Area	Measurable	Owner	Cadence	Current	Goal	Status	Next Action
Financial	Quarterly controllable NOI variance	Property Manager	Quarterly	Manual input needed	At or above approved budget	Not loaded	Wire financial budget/actual export.
Occupancy	Physical occupancy	Property Manager	Weekly	90.9%	>=95%; floor 92%	Off Track	Price and market every available unit; review holds and stale applications.
Occupancy	Leased occupancy	Leasing Manager	Weekly	94.1%	>=96%; no stale future holds	Watch	Clean the future resident pipeline and remove ghost holds.
Leasing	New move-ins	Leasing Manager	Weekly	33 in last 30d	>= 3 / week	Accelerator	131 leads and 28 tours in last 30d.
Renewals	MTM + <=30 day expirations	Property Manager	Weekly	34 units	<=4% of occupied units	Off Track	13 renewals processed in Box Score period.
Collections	Delinquent resident count	Assistant Manager	Weekly	74 residents; $85,660	<=2% delinquent; bad debt separately approved	Off Track	No bonus should pay on collections until bad-debt/reclass policy is controller-approved.
Work Orders	Open WO saturation	Maintenance Lead	Weekly	11.8% of units	<=5%; exceptional <=4%	Off Track	7 high-priority open and 17 over 7 days.
Work Orders	Average close time	Maintenance Lead	Weekly	6.6 days	<=4 days; exceptional <=3	Off Track	39.5% same-day close rate.
Make Ready	Full vacancy days proxy	Property + Maintenance	Weekly	62.1 avg move-out to move-in days	<=21 proxy days until rent-ready SLA is loaded	Off Track	Add true make-ready start/finish milestones before tying this to final payout.
Turn Budget	Average turn cost	Maintenance + Regional	Monthly	$5,104 avg; 400 turns; 84% AP coverage	<=$2,500 avg; watch >$3,000	Off Track	Review top vendors and unit-level AP before quarter close.
Reputation	Google rating / review velocity	Property Manager	Monthly	Manual input needed	>=4.2 rating and recent review cadence	Not loaded	Load Google rating, review volume, response time, and unresolved reputation issues.

Quarterly Bonus Model

The model is deliberately measurable but not over-complicated. The financial and reputation rows are included because ownership asked for them, but they remain not-loaded until we wire those sources.

Area	Metric	Weight	Current	Status	Target Read	Payout Factor	Weighted Points	Source
Financial	Quarterly controllable NOI vs budget	20%	Manual input needed	Not Loaded	Manual	-	-	Not loaded yet: financial statement / budget export
Occupancy	Physical occupancy	15%	90.9% occupied; 94.1% leased	Off Track	Below floor	0%	0.0	Yardi Unit Statistics / Box Score availability
Collections	Delinquency / bad-debt proxy	12%	19.9% delinquent; $85,660 open	Off Track	Below floor	0%	0.0	Rent roll delinquency proxy; bad-debt GL not loaded yet
Renewals	30-day renewal risk	12%	34 MTM/expiring <=30d; 35 expiring 31-60d	Off Track	Below floor	0%	0.0	Rent roll lease expirations + MTM residents; Box Score processed renewals
Work Orders	Open work-order saturation	12%	48 open; 30 unassigned; 17 over 7d	Off Track	Below floor	0%	0.0	AppWork admin-session work-order cache
Work Orders	Average days to close	8%	6.6 avg days; 39.5% same-day	Off Track	Below floor	0%	0.0	AppWork completed work-order history
Make Ready	Full vacancy days proxy	7%	62.1 avg move-out to move-in days	Off Track	Below floor	0%	0.0	Reasons for Move-Out + rent roll move-in; not rent-ready milestone yet
Turn Budget	Average turn / make-ready cost	6%	$5,104 avg; 400 turns; 84% AP coverage	Off Track	Below floor	0%	0.0	Payable Register turn/capex AP store
Leasing	New move-in velocity	4%	33 move-ins / 30d; target 3 per week	Accelerator	Accelerator hit	110%	4.4	Yardi Traffic By Day
Reputation	Google rating / review velocity	4%	Manual input needed	Not Loaded	Manual	-	-	Not loaded yet: Google Business Profile / reputation source

Manager Task List

This is the actionable layer: what the site team should actually do this week so the scorecard changes before quarter-end.

Priority	Area	Task	Cadence	Owner	Why It Matters
1	Work Orders	Assign 30 unassigned open work orders	Daily	Maintenance Lead	No work order should sit ownerless after morning standup.
2	Work Orders	Clear 17 work orders older than 7 days	Weekly	Maintenance Lead	Break into resident access, parts/vendor, and internal labor blockers.
3	Renewals	Call 27 residents expiring within 30 days plus 7 MTM	Weekly	Property Manager	Every unit needs offer sent, call outcome, and next step.
4	Collections	Work 74 delinquent accounts totaling $85,660	Weekly	Assistant Manager	Separate current-month noise from true arrears and bad-debt candidates.
5	Leasing	Hit 3 net move-ins per week until availability normalizes	Weekly	Leasing Manager	Use lead/tour/application conversion, not only occupancy after the fact.
6	Make Ready	Review 400 turn-cost units and 84% AP coverage	Monthly	Regional + Maintenance	Tie high-cost turns to vendor, scope, photos, and approval.
7	Reputation	Enter Google rating, new reviews, and review-response SLA	Monthly	Property Manager	Reputation is a retention and leasing signal; keep it measurable.
8	Financial	Enter controllable NOI budget, actual, and variance	Quarterly	Regional / Controller	This is the payout gate, not a black-box dashboard number.

Metric Dictionary And Data Load Status

Metric	Definition	Source	Status
EOS Scorecard	5-15 owned weekly measurables; off-track numbers become issues/tasks.	Generated page logic	Loaded
Physical occupancy	Occupied units divided by total units on Yardi basis.	Yardi Unit Statistics / Box Score	Loaded
Leased occupancy	Occupied plus vacant units assigned to future residents divided by total units.	Rent roll future residents	Loaded
Renewal risk	MTM residents plus leases expiring within 30 days as a share of occupied units.	Rent roll lease dates	Loaded
Work-order saturation	Open AppWork work orders divided by total units.	AppWork work-order cache	Loaded
Average WO close time	Average creation-to-completion days for completed AppWork tickets.	AppWork work-order cache	Loaded
Turn budget variance	Average make-ready / unit-turn spend against a proposed budget benchmark.	Yardi Payable Register	Loaded
Make-ready days	Currently a full vacancy-days proxy, not true rent-ready duration.	Move-out + rent roll dates	Proxy
Bad debt	Final write-off / bad debt expense should tie to financials and controller approval.	Financials export	Not loaded
Google rating	Average rating, review volume, response SLA, and issues resolved.	Google Business Profile / reputation platform	Not loaded
Controllable NOI	Quarterly controllable NOI vs approved budget, excluding ownership-level items.	Financials export	Not loaded

Research-Informed Design Notes

Decision	Why	How It Is Applied Here
Keep 5-15 weekly measurables	EOS-style scorecards stay useful when reviewed quickly and owned clearly.	This page uses a small weekly scorecard, with bonus detail separated below it.
Separate leading from lagging indicators	Occupancy and NOI matter, but managers need earlier levers.	Work-order saturation, renewal risk, leasing pace, and delinquency are weekly levers.
Use gates for financial integrity	Quarterly NOI and bad debt must tie to accounting, not dashboard vibes.	Manual financial rows are visible but not scored until controller-approved source data is loaded.
Accelerator but capped	Ownership asked for 10% accelerator; keep it motivational without making one metric distort behavior.	Each metric can earn 110%; suggested total payout cap is 110% unless ownership overrides.